The intranet is always considered as a cost centre in many companies. This is primarily because it gets difficult to justify the cost benefits that an intranet can bring to an organization.
Despite massive investments in portals and intranet systems, only a few organizations tend to measure the value of those investments actively.
Once an investment is made on the intranet, it must keep delivering significant performance and stay accountable.
When an organization fails to measure the value, it also fails to comprehend the demands of management, employees, and customers.
Not many are aware of that fact that the most treasured benefits are something that is hard to measure. In fact, these are less tangible, inherent, and latent.