The client is a non-insured benefits business provider with extensive offering of value-added services, including printing, compliance, administration, and bilingual membership services. They focused on strong customer engagement value and wanted to create an application for the same.
The Need Statement
The client was looking for means to improve customer loyalty through enabling easy access to their benefits, information on their packages and other value addons. They required an end-to-end business solution with multiple portals to manage their members, benefit directories, view benefits utilization reports as well as benefit packages.