Anand Kannan

The banking industry is one of the most conservative and competitive, yet widely used industries. It involves massive customer interactions, transactions and documentation; the cost to serve customers and their satisfaction are the top concerns this industry faces.

Realizing this, banks are focusing on the future technologies like RPA, AI, Chatbots to create better engagement with customers for improving profits.

Studies reveal that the next-generation of financial institutions have started to realize that automation is the key to keeping up with customers' queries 24/7.


When it comes to displaying 'product information,' consumers demand richness and consistency from the retailers. As a merchant or a retailer, it is vital to meet their expectations if you desire to foothold yourself among the fierce competition.

This is where the concept of catalog management comes in. It is the tactical procedure to manage your product catalog in a way to make sure that the data quality of your products across all your sales channels are well-maintained.

Generally, it includes how your product data is organized, standardized, and published.

No matter if your product data is from your suppliers or your own, it has to be properly organized and managed to ensure accuracy.

5 Ways Retailers Can Benefit

A majority of the retailers engage in direct mail through physical catalogues. Even though this is one of the most effective channels to get in front of the customer, the time, the cost, and the effort to reach out to a larger audience is high.

It gets a little complicated when you would want to reach out to a global audience. Now, this is where the concept of 'e-catalog or online catalog' comes in.


How do you calculate the ROI of your online catalogs right at the time of planning? Well, this requires proper metrics. If you aren't aware of the actual aspects, it can get perplexing.


Undeniably, many retailers use e-catalogs to send their product information to their prospective customers. However, do you think that is enough to make their customers make a buying decision?

In a word, the answer is no. So, what else can be done to make the online catalog sell better for them. Well, you have to build a strategy around your catalogues to make them sell better for you. These include:

Challenges Retailers Face With Customer Engagement

For retailers, customer engagement has been a huge issue for years. All retailers seem to have the same products with similar price points. The complexity adds up when a few e-commerce giants start selling the same products for a much lower price and deliver them to the customers' premises.

Brand loyalty is another big issue that retailers face. Customers keep switching between online and in-store channels with each purchase. They decide based on what they feel is convenient for them at that particular time.

The customers also go in for the lowest price when they believe the product is a commodity and they know what they want.


Secondary sales apps have come to limelight in recent years, and there are valid reasons for your organization to adopt it. It helps to track the sales representatives accurately and bridges the gap by notifying the team about discrepancies.

Let's unveil the issues that businesses generally have and learn how sales app could solve those problems.


When it comes to tracking and managing huge workforces, especially in companies with large sales teams. They tend to have lots of variables, which usually include:

Salespeople Issues Organizations Always Have
Neha Surana

When it comes to 'business expansion,' there is always a new territory coverage along with the acquisition of new distributors and retailers. Now, this requires more salespeople to be added. However, with expansion comes a plethora of complications and salespeople issues. Let's look at them in-depth.

6 Problems Organizations Face With Salespeople


Travis McCallum
30 Minutes

Patients mean everything. Dentists rely on them to come in the office for appointments to make a living. There is nothing more frustrating than having an empty operating room! So how can you keep your office filled with a steady stream of patients that call you their favorite dentist?

In this webinar you will discover how technology tools like chatbots are connecting your office with thousands of daily visitors looking to schedule appointments