As a digital transformation enabler, we understand that digitizing is just the first step in your digital transformation journey. To make the transformation more promising and effective, you need proper visibility of your end-to-end IT operation. Many organizations are moving from a reactive to a proactive management strategy. But an even smarter approach is moving towards a predictive management ecosystem. And for that, AIOps is the solution. Now, what is AIOps?

What is AIOps?

AIOps is the application of AI capabilities such as Machine Learning, Big Data, Natural Language Processing, etc., to improve, streamline, and automate operational workflows. An AIOps platform can collect and segregate data from multiple IT components, tools, and systems. The collected data is then analyzed to identify patterns, filter out noise, predict issues, diagnose root causes, and provide remediation or self-healing solutions.

Research findings state that 70% of IT downtime is unplanned and can be eliminated using AI and automation. Furthermore, about 60% of IT operations management contracts now leverage AIOps, compared to traditional monitoring, primarily for:

• Event correlation and analysis
• Unified incident management
• Automated remediation
• Preventative maintenance
• Full-stack observability

Zero-Touch and Zero-Incidence Ecosystem

The future of IT operations is heading towards a zero-touch and zero-incidence ecosystem through self-healing strategies. This is possible only through complete automation.

Why Zero-Touch and Zero-Incidence Are Important

With zero-touch and zero-incidence operations, organizations can:

• Be confident about facing uncertainties as the possibilities of incidents are near zero
• Tackle incidents with ease as root cause analysis and reports are readily available
• Reduce unexpected costs due to downtime
• Lower operational costs as automation reduces human intervention
• Automate and accelerate problem resolution
• Achieve faster mean time to resolution (MTTR)
• Enhance communication, visibility, and transparency
• Ensure maximum compliance with the ITIL framework
• Stay productive and reactive to maintain business continuity
• Increase agility and decision-making capability

Capabilities Enabled by AIOps

With AIOps’ advanced analytical capabilities, you can perform:

• Root Cause Analysis
• Anomaly Detection
• Performance Monitoring
• Cloud Adoption and Migration

Process of AIOps

AIOps typically follows a 3-step process:

Future of AIOps

With the advancement of technology and innovations, the need to automate and specialize continues to grow. Businesses increasingly recognize the value of automation, analytics, and proactive IT management, driving higher adoption rates of AIOps solutions.

IT operations are already strengthened with concepts such as DevOps, CloudOps, and NoOps. As technology continues to evolve, digitization and modern IT operations are here to stay. The future is promising, and AIOps will play a crucial role in shaping the IT operations and management landscape.

At Impiger Technologies, we deliver zero-touch operations through predictive, preventive, and self-healing capabilities. Book a demo today to explore how our managed services can help you achieve maximum operational efficiency and a truly automated IT ecosystem.