- Engineering Services
DevOps / SRE & Backup & Recovery
Engineering resilient, AI-powered operations for the enterprise. From CI/CD pipelines to SRE practice adoption, IaC governance, and bullet-proof data protection.
CI/CD Automation
Release cycles from weeks to hours
SRE Practice
SLO frameworks & error budgets
AIOps
AI-assisted triage & forecasting
Backup & DR
Immutable backups & auto-tested recovery
99.9%+
Availability Achieved
24×7
Managed Operations
<4hr
RTO for Tier-1 Systems
AI-First
AIOps & Copilot Embedded
The Challenge
What's holding your operations back?
Most enterprises operate with fragmented toolchains, reactive incident management, manual infrastructure provisioning, and inadequate data protection — resulting in spiraling costs, compliance risk, and slow innovation velocity.
Business Impact
Prolonged outages, missed SLAs, regulatory exposure from data loss, talent burnout from on-call overload, and cloud spend with no visibility or control.
Slow Release Cycles
Manual, error-prone CI/CD pipelines blocking continuous delivery at scale
Reactive Incident Management
No SRE practices — high MTTR, recurring outages, and burned-out on-call teams
Fragmented Observability
Siloed monitoring across hybrid/multi-cloud creating dangerous blind spots
Inadequate Data Protection
Inconsistent backups, untested recovery plans, and growing compliance gaps
DevSecOps Gaps
No security integration in pipelines — vulnerabilities undetected until production
Excessive Operational Toil
Teams overwhelmed with undifferentiated heavy lifting instead of product innovation
Core Capabilities
Five pillars of operational excellence
End-to-end engineering coverage — from your first commit to zero-downtime production, backed by tested recovery at every layer.
CI/CD & Automation
SRE & Reliability Engineering
SLO/SLA framework design, error budget policies, incident runbooks, on-call automation, and systematic toil-reduction programmes that transform reactive teams into reliability champions
Infrastructure as
Code
Terraform, Pulumi, Ansible, Bicep, and CloudFormation-driven IaC for consistent, auditable, version-controlled environments that eliminate configuration drift and accelerate provisioning.
Observability & AIOps
Full-stack observability — metrics, logs, traces — with AI-assisted anomaly detection, intelligent alerting, root cause analysis, and predictive capacity forecasting via Prometheus, Grafana, Datadog, and OpenTelemetry.
Backup, Recovery & Business Continuity
RPO/RTO-driven data protection architectures, automated recovery testing, immutable backup policies with air-gap capability, and DR drill programmes ensuring regulatory compliance and business continuity. From Veeam to Azure Backup, Commvault to Zerto — we design and manage the full stack.
AI-First Engineering
AI embedded across the DevOps lifecycle
Impiger doesn't bolt AI onto existing workflows. We engineer it in from the start — reducing toil, accelerating detection, improving decisions, and making your operations progressively smarter over time.
- GitHub Copilot
- AIOps
- ML-Driven Alerting
- AI Code Review
- Predictive Scaling
AI Adoption Across DevOps Phases
Intelligent Incident Management
AI-assisted triage, automated root cause analysis, and predictive alerting using ML models trained on historical event and telemetry data — cutting MTTR dramatically.
AI-Powered Code & IaC Review
GitHub Copilot and AI-driven pipeline review for automated security checks, IaC policy validation, and real-time configuration drift detection before it hits production.
AIOps & Capacity Forecasting
AI-driven workload forecasting, anomaly-driven auto-scaling recommendations, and infrastructure spend optimisation to eliminate over-provisioning and cut cloud costs.
Intelligent Test Automation
AI-generated test cases, autonomous coverage gap analysis, and flaky-test detection — accelerating pipeline confidence and shortening cycle times without adding manual effort.
Smart Backup & Recovery
AI-triggered anomaly detection for backup failures, automated recovery orchestration, and intelligent DR prioritisation based on real-time business criticality scoring.
AI-Driven DevSecOps
Continuous AI-powered SAST/DAST, dependency vulnerability scanning, and runtime threat detection integrated into every deployment workflow from commit to production.
Tool Expertise
Top 5 tooling domains
Deep, production-proven expertise across every layer of the modern DevOps/SRE stack.
CI/CD & Automation
- GitHub Actions
- Azure DevOps
- Jenkins
- GitLab CI/CD
- ArgoCD
Infrastructure as Code
- Terraform
- Pulumi
- Ansible
- Azure Bicep
- AWS CloudFormation
Observability & Monitoring
- Prometheus
- Grafana
- Datadog
- Azure Monitor
- OpenTelemetry
Container & Orchestration
- Kubernetes (AKS/EKS/GKE)
- Docker
- Helm
- Rancher
- OpenShift
Backup & Recovery
- Veeam
- Azure Backup
- AWS Backup
- Commvault
- Zerto
Managed Services
We run it. You innovate
Fully managed DevOps and SRE operations, so your engineering teams stay focused on product — while we own operational excellence 24×7.
24×7 DevOps Operations
Round-the-clock pipeline monitoring, incident response, continuous delivery management, and change advisory — with named SLA commitments and a dedicated ops squad
- Pipeline health monitoring & alerting
- Incident response & escalation management
- Continuous delivery optimisation
- Monthly ops review & reporting
- Change Advisory Board (CAB) support
SRE-as-a-Service
A dedicated SRE squad with full SLO ownership, error budget reporting, on-call management, runbook automation, and quarterly reliability reviews to continuously improve your reliability posture.
- SLO definition, tracking & ownership
- Error budget management & alerting
- On-call rotation design & management
- Runbook library creation & automation
- Quarterly reliability health reports
Backup & DR Managed Service
Continuous backup health monitoring, automated recovery validation, DR drill management, and compliance reporting — fully managed, audit-ready, and aligned to your RPO/RTO commitments
- 24×7 backup health & anomaly monitoring
- Automated recovery testing & validation
- Scheduled DR drills with sign-off reports
- Compliance reporting for SOC 2, HIPAA
- RPO/RTO guarantee management
Business Impact
Measurable outcomes. Guaranteed results.
Every engagement is structured around outcomes — not activities. Here's what our clients achieve.
↓ Toil
Significant reduction in infrastructure operational toil – freeing engineering teams for product innovation
99.9%+
Service availability via proactive SLO monitoring, error budget management, and AIOps-driven alerting
↓ MTTR
Dramatic improvement in Mean Time to Recovery via runbook automation and AI-assisted incident triage
< 4hr
RTO for Tier-1 critical systems with automated DR validation and failover orchestration
Hours
Release cycles cut from weeks to hours through automated quality gates and intelligent rollback policies
↓ Cost
Cloud infrastructure cost reduction through IaC-driven governance, rightsizing, and AIOps capacity optimisation
In Practice
Industry use cases
See how we’ve delivered across Manufacturing, BFSI, and Healthcare.
- Manufacturing
CI/CD for OT/IT Convergence
A global manufacturer needed to modernise release pipelines for factory-floor IoT and MES applications without disrupting production lines. Impiger designed and deployed a zero-downtime CI/CD architecture with automated rollback, quality gates, and full audit trails for each deployment.
Outcomes Achieved
- Release cycle reduced from 3 weeks to under 8 hours
- Zero production incidents post go-live
- Full deployment audit trail for regulatory compliance
- IaC-managed environments eliminating config drift
Assessment
Mapped OT/IT toolchain, identified pipeline bottlenecks and manual handoffs
Pipeline Architecture
Designed zero-downtime CI/CD with blue-green deployment for MES systems
Security Gates
Integrated SAST, DAST, and OT-specific security scanning in every pipeline
IaC Rollout
Terraform-based environment management with automated compliance checks
Managed Operations
24×7 pipeline monitoring with AIOps-driven anomaly detection
- BFSI
SRE Practice Adoption for Core Banking
A tier-1 bank’s core banking platform had chronic reliability issues — reactive incident management, no SLOs, and a burned-out on-call team. Impiger implemented a complete SRE transformation, including SLO frameworks, error budget policies, runbook automation, and AI-assisted incident response.
Outcomes Achieved
- 99.97% platform availability achieved
- MTTR reduced significantly via runbook automation
- On-call escalations reduced through intelligent alerting
- Error budget framework adopted across 12 services
- Manufacturing
SRE Maturity Assessment
Evaluated current incident management, monitoring, and on-call practices
SLO Framework Design
Defined SLIs, SLOs, and error budgets for all Tier-1 banking services
Observability Stack
Deployed Prometheus + Grafana + Datadog with AI-assisted anomaly detection
Runbook Automation
Created and automated 40+ runbooks, reducing manual incident response time by 70%
SRE-as-a-Service
Ongoing SLO ownership, error budget reporting, and quarterly reliability reviews
- Healthcare & Life Sciences
HIPAA-Compliant Backup & DR
A healthcare organisation needed a HIPAA-compliant backup and disaster recovery architecture for patient data across hybrid infrastructure. Impiger designed an immutable, air-gapped backup solution with automated recovery validation, meeting a sub-4-hour RTO commitment for all Tier-1 clinical systems.
Outcomes Achieved
- Sub-4-hour RTO achieved for all Tier-1 systems
- 100% recovery success rate across all DR drills
- Audit-ready HIPAA compliance posture
- Full chain-of-custody reporting for every backup cycle
DR Gap Assessment
Audited existing backup posture, RPO/RTO gaps, and HIPAA compliance exposure
Architecture Design
Designed immutable Azure Backup + Veeam solution with air-gap and WORM capability
Recovery Automation
Built automated failover and recovery orchestration for all Tier-1 clinical workloads
DR Drill Programme
Quarterly tested DR drills with signed-off recovery reports for audit readiness
Managed DR Service
Ongoing backup monitoring, recovery validation, and HIPAA compliance reporting
Engagement Models
Three ways to work with us
From a fast-start assessment to a fully managed service — structured to meet you where you are today and scale with you tomorrow.
- phase 1
DevOps Maturity Assessment
- 2-week engagement
Evaluate your current DevOps/SRE maturity, toolchain landscape, and backup/recovery posture. Deliver a prioritised roadmap with quick wins and strategic transformation initiatives — ready to execute from Day 1.
- phase 2
Implementation & Transformation
- 8 – 16 weeks
Build and deploy CI/CD pipelines, establish SRE practices with SLO frameworks, implement IaC governance, set up observability stacks, and deploy backup/DR architecture — with knowledge transfer at every step.
- phase 3
Managed
Services
- Ongoing / Annual SLA
Fully managed DevOps/SRE operations — 24×7 monitoring, backup/DR management, monthly SLO reviews, and continuous pipeline optimisation. Named account ownership with guaranteed SLA commitments.
Security & Compliance
Security-first. By design
We don't bolt security on at the end. It's embedded into every layer of the DevOps and SRE lifecycle — from your first commit to your last backup.
- SOC 2
- HIPAA
- PCI-DSS
- ISO 27001
- Zero Trust
Zero Trust Network Access
All DevOps and SRE operations enforced through Zero Trust principles — no implicit trust, continuous verification.
SAST, DAST & SCA in Every Pipeline
Static analysis, dynamic testing, and software composition analysis — running automatically on every commit and pull request.
Secrets Management
Azure Key Vault and HashiCorp Vault integration — no credentials in code, ever. Automated secret rotation and audit logging.
Immutable Backups with Air-Gap
WORM-protected, encrypted backups with air-gap capability — ensuring data integrity even under ransomware or insider threat scenarios.
Policy-as-Code Governance
OPA and Azure Policy enforce compliance guardrails across all infrastructure — automated, auditable, and version-controlled.
Ready to build resilient, AI-powered operations?
Start with a DevOps Maturity Assessment — uncover gaps, prioritise your transformation, and accelerate your path to operational excellence. Results in 2 weeks.
