Role: Account Program Manager – Technology Services
Level: Account Program Manager (Onsite Technical Lead)
Leadership Scope: Leads an onsite and offshore Agentic AI engineering pod and serves as the primary technical contact for the client
About the Role Summary
We are looking for an Account Executive – Technology Services with strong BFSI experience and exposure to AI/GenAI, combining account management, techno-functional engagement, program oversight, presales and business development.
Key Responsibilities
- Manage and grow strategic accounts, building relationships across business, technology and leadership stakeholders.
- Understand customer business processes, functional requirements and technology priorities, particularly within the BFSI domain.
- Provide techno-functional and program-level engagement, working closely with customer stakeholders and onsite/offshore delivery teams.
- Support ongoing programs by coordinating dependencies, priorities, risks, approvals and stakeholder alignment.
- Participate in AI/GenAI and broader technology discussions, translating business needs into potential solutions with Impiger SMEs and architects.
- Drive presales activities including discovery, requirement discussions, solution shaping, proposals and presentations.
- Identify and develop account expansion, cross-sell and upsell opportunities.
- Generate and qualify new business leads and opportunities through relationships, outreach and market engagement.
- Work with strategic partners on joint opportunities and go-to-market initiatives.
Preferred Profile
- Strong BFSI domain experience and understanding of enterprise banking/financial-services environments.
- Experience in account management, business development, techno-functional consulting or presales within technology services.
- Good exposure to AI/GenAI solutions and use cases; deep hands-on AI engineering expertise is not required.
- Strong program coordination, stakeholder management and communication capabilities.
- Ability to balance technology understanding, program execution, customer relationships and business growth.
