Managed Services: Transform Your IT Operations

Managed services involve hiring IT-managed service providers to handle your IT, infrastructure, and other technical services. By leveraging the expertise of highly experienced professionals, organizations can achieve their goals faster and reduce overall costs. According to research by Intelligent Technical Solutions, managed services can reduce IT costs by 25-45% and increase operational efficiency by 45-65%. Truly a phenomenal change!

Why Managed Services?

• Saves on operational cost
• Provides better professional service
• Lesser burden on internal teams
• Increases confidence in operations
• Improves risk management
• Enables automation and transformation
• Improves customer experience (Cx)

Process Involved in Hiring a Managed Services Provider

Setting up managed services involves evaluating your organizational needs, identifying the right provider, and establishing clear service level agreements (SLAs) to ensure quality and accountability. This ensures that the provider delivers optimized performance and aligns with your business objectives.

Right Time for Managed Services

You might need a managed services provider if your organization has experienced any of the following:

• Frequent outages and downtimes
• Budget overruns due to unexpected application changes
• Insufficient resources for smooth operations
• Targets and performance not meeting expectations

If you answered yes to any of these, it is time to invest in a managed service provider.

Types of Managed Services Offered

• End User Computing Services
• Infrastructure Services
• Security Services
• Application Services
• Business as Usual (BAU)

Things to Consider While Choosing a Managed Service Provider

• Experience and thought leadership in IT operations
• Strong client reputation and proven track record
• High-quality standards and performance metrics
• Strict service level agreements (SLAs) with quick response and resolution times
• 24*7 support across time zones, if required
• Processes aligned with the ITIL framework

At Impiger, we embody all these qualities as a trusted managed service provider. We focus on strategic partnerships with our clients, delivering seamless IT operations and end-to-end solutions. Reach out to us for your managed service needs and experience a hassle-free IT ecosystem.