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Transforming Member Engagement with Impiger’s Club Management Application for Sharjah Ladies Club

Hospitality & Lifestyle / Clubs & Membership

Industry

6 Months

Duration

Mobile

Platform

Mobile App Development, Event Management, AR Experiences, Rewards & Loyalty Solutions

Services

Increased member engagement, higher participation in events, streamlined payments, improved loyalty program adoption

Impact Metrics

Overview of the Project

Sharjah Ladies Club partnered with Impiger to build a comprehensive club management mobile app that digitizes member services and enhances engagement. The app provides a digital catalogue, seamless payments, event management, loyalty rewards, and even augmented reality experiences, delivering a modern and interactive way for members to connect with the club.

Challenges

  • Lack of a single digital platform for members to access club services.
  • Manual booking and payments caused inefficiencies.
  • Limited visibility into promotions and offers.
  • Rewards and loyalty management were underutilized due to lack of automation.
  • Difficulty engaging younger members who prefer digital-first experiences.

Approach

  • Designed a mobile-first platform for members to access services anytime, anywhere.
  • Integrated digital catalogues with online payment options.
  • Enabled dynamic promotions to keep members engaged with personalized offers.
  • Developed event management features for bookings, reminders, and participation tracking.
  • Introduced rewards management to encourage loyalty and repeat engagement.
  • Added augmented reality experiences to provide innovative, immersive interactions.

Key Components / Integrations

Digital Catalogue + Payments – Easy browsing and seamless in-app transactions.

Dynamic Promotions – Personalized and time-sensitive offers.

Event Management Module – Bookings, schedules, and notifications.

Loyalty & Rewards Management – Automated tracking and redemption.

Augmented Reality (AR) – Unique experiences to engage members.

Multilingual Support – English and Arabic for wider accessibility.

Accelerators / IP Used

Leveraged Impiger’s pre-built modules for event booking, payment integration, and rewards management to accelerate delivery. Added custom AR extensions to differentiate member experiences.

Outcomes / Impact

  • Members gained 24/7 access to services and events.
  • Online payments streamlined transactions and reduced manual errors.
  • Dynamic promotions boosted participation and revenue opportunities.
  • Rewards management increased member retention and loyalty.
  • AR features attracted younger members with engaging digital experiences.

Before

  • Manual booking and payment processes.
  • Members missed out on promotions due to lack of visibility.
  • Rewards and loyalty programs underutilized.
  • Limited engagement among younger, tech-savvy members.

After

  • One-stop digital platform for all club services.
  • Easy event booking and secure online payments.
  • Personalized promotions increased visibility and adoption.
  • Loyalty programs automated, improving retention.
  • AR experiences enhanced overall member engagement.

What’s Next

Future roadmap includes AI-driven personalized recommendations, integration with fitness trackers for wellness programs, and expansion of AR experiences to gamify member participation.

Like to know more? Talk to our experts who worked on the project.

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