Industry
Duration
Platform
Services
Impact Metrics
Impiger developed a mobile application for a leading insurance company to streamline daily operations for customers, distributors, and agents. The solution integrates multiple modules including servicing, recruitment tracking, renewals, and new business monitoring, providing a unified platform that improves operational efficiency and delivers a holistic 360-degree view of customer and agent activities.
Distributor Servicing – Provides distributors with tools to manage customer interactions and transactions.
Customer Servicing – Enables users to track policies, submit queries, and access services digitally.
360-Degree Customer & Agent View – Consolidates all relevant data for better decision-making.
Renewal and Persistency Module – Tracks policy renewals and ensures retention.
Recruitment Funnel – Monitors recruitment activities for agents and field staff.
New Business Tracking – Provides real-time insights into policy issuance and performance.
Integrations – Connects with core insurance systems, CRM, and reporting tools.
Scalability – Architecture supports adding future modules and integrations.
We leveraged reusable modules for agent dashboards, renewal tracking, and recruitment workflows, along with notification and reporting templates. These accelerators reduced development time, ensured consistency, and enabled rapid deployment across the insurance ecosystem.
Future plans include AI-driven customer insights, predictive analytics for renewals, chatbot-based customer support, and enhanced mobile reporting dashboards. Multilingual support and additional integrations with third-party insurance platforms are also planned.
