Delivering citizen-scale digital government, reliably
From policy to platform to public impact
Governments today face relentless demands: to digitize services, meet citizen expectations, comply with evolving regulations, and manage resources transparently. Impiger partners with ministries, agencies, and public programs to modernize legacy platforms, build resilient citizen-facing portals, and embed governance into every process. From benefits disbursement to permits and licensing, we connect policy, process, and platform into seamless, citizen-grade services.
Our approach is execution-focused and award-winning. We’ve rebuilt statewide portals under scrutiny, delivered national social-protection systems across districts, and stood up resilient citizen services recognized for their impact. By combining platform engineering, domain accelerators, and Moderor.ai’s agentic AI agents for compliance and audit, we ensure public services are secure, inclusive, and built to sustain trust at population scale.
Responsive, multilingual portals that deliver services under peak load, built for inclusivity and ease of access.
Permits, benefits, payments, and case management unified into one-stop experiences that cut cycle times and reduce citizen effort.
Audit trails, logs, and validations built in from day one—so services monitor themselves and reduce audit overhead.
Departmental silos broken through APIs and standards, ensuring interoperability and data consistency across government entities.
Mobile-first design, offline support, and assistive technologies ensure every citizen can participate fully in digital services.
AI agents monitor risk, compliance, and audit readiness in real time, strengthening resilience and regulatory trust.
Citizen Apps
Citizen-first portals for applications, permits, and entitlements with SLAs, multilingual support, and audit-ready workflows.
Case & Benefits Management
Digitize eligibility, verifications, and disbursements with traceable workflows and integration with secure digital IDs, payments, and biometric systems.
Permits & Licensing
Automated licensing, renewals, and clearances with transparent queues, escalations, and citizen notifications.
Payments & Disbursements
Secure integrations with banking and mobile money, automating subsidies, benefits, and welfare payments at scale.
Grievances & Feedback
Structured grievance redressal with dashboards, status updates, and SLA-driven escalation to improve accountability.
Open Data & APIs
Enable transparency and innovation with open datasets and APIs that promote interoperability and developer ecosystems.
Security and compliance are designed in from day one—zero-trust architecture, multi-factor authentication, encryption, real-time evidence logging, accessibility standards, and data-residency controls. In parallel, we shift agencies to a platform-and-product operating model and establish a Transformation Value Office to baseline adoption, cycle times, SLAs, and compliance posture, with recurring reviews that keep value visible and durable.
Layered atop this foundation, Moderor.ai’s prebuilt CCM, Risk, and Audit agents continuously validate evidence, surface risks, and generate audit-ready reports-turning governance from reactive to proactive. The result is citizen services that monitor themselves, scale securely, and sustain public trust at population scale.
