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Powering Smarter Dealer Order Management for TVS with a Custom Mobile App

Automotive Manufacturing

Industry

4-6 Months

Duration

Mobile (Android with offline sync)

Platform

Mobile UX & Development, ERP Integration, Offline Enablement, Rollout Support

Services

Faster order capture, improved dealer visibility, and quicker ERP consolidation

Impact Metrics

Overview of the Project

TVS worked with Impiger to digitize its dealer order process through a custom-built mobile app. The solution makes it easy for sales teams to track visits, capture orders, earmark distributors, and feed data directly into the ERP system. With offline-first capabilities, staff can continue working in remote areas and sync effortlessly when back online.

Challenges

  1. Dealer visits and orders were logged manually across calls and spreadsheets.
  2. ERP updates were delayed, with frequent errors in consolidation.
  3. Sales teams lacked a reliable way to view dealer history or pending requests.
  4. Remote dealer locations often faced poor connectivity, slowing down operations.

Approach

  1. Designed a mobile-first solution for capturing orders on the go.
  2. Integrated the app with TVS’s ERP for seamless data consolidation.
  3. Enabled offline workflows with background sync to support remote regions.
  4. Built intuitive screens to access dealer details and order history.
  5. Provided supervisors with real-time dashboards for visibility and allocation.

Key Components / Integrations

Dealer Visit Tracking

Record visits and log outcomes for future reference.

Order Capture & Distributor Allocation

Collect orders, assign distributors, and manage SKUs with pricing and quantities.

Dealer Information Access

A single view of dealer contact details, address, and past orders.

ERP Integration

Orders synced automatically into ERP, cutting down manual work.

Offline Mode

Data captured offline and synced once the device reconnects.

Dashboards & Reports

Track dealer activity, pending orders, and distributor performance.

Accelerators / IP Used

Leveraged Impiger’s reusable modules for offline sync, ERP connectors, and workflow templates. These accelerators shortened the delivery timeline while ensuring stability in low-connectivity use cases.

Outcomes / Impact

  1. Orders captured and synced to ERP much faster than before.
  2. Sales teams gained visibility into dealer visits and requests.
  3. Consolidation errors reduced significantly, improving fulfillment.
  4. Offline workflows ensured uninterrupted operations in remote areas.
  5. Supervisors could allocate distributors with greater accuracy.

Before

  1. Dealer visits tracked manually via calls, notes, or spreadsheets
  2. Orders delayed or lost due to fragmented processes
  3. ERP consolidation slow and error-prone
  4. No reliable visibility into dealer activity or pending requests

After

  1. Mobile app to track visits, capture orders, and assign distributors
  2. Orders synced automatically with ERP in real time or offline mode
  3. Quicker and more accurate consolidation of dealer orders
  4. Supervisors equipped with dashboards and actionable insights

What’s Next

The roadmap includes advanced dealer analytics, predictive order suggestions, multilingual app support, and digital payment integration. Together, these will further streamline dealer engagement and bring efficiency to TVS’s supply chain operations.

Like to know more? Talk to our experts who worked on the project.

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