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Enhancing front office operations with Impiger’s tablet based automation application for Al Forsan

Hospitality / Leisure

Industry

4 Months

Duration

Mobile

Platform

Mobile Application Development, Booking Management, Visitor Management, Admin Console

Services

Streamlined visitor handling, faster booking confirmations, centralized admin controls, improved customer experience

Impact Metrics

Overview of the Project

Impiger developed a tablet-based front office automation application for Al Forsan to modernize check-ins, booking requests, and visitor management. The solution centralized product and package bookings while giving administrators powerful tools to oversee multiple facilities. It simplified visitor registration and booking workflows, improving front-desk efficiency and customer service.

Challenges

  1. Manual check-in and booking processes created delays and long wait times.
  2. Facility admins lacked a centralized system to manage multiple services.
  3. Visitor information was inconsistently captured and stored.
  4. Tracking booking requests across facilities was error-prone and inefficient.

Approach

  1. Designed a user-friendly tablet interface for quick visitor check-ins and bookings.
  2. Built an Admin Management module to oversee multiple facilities from one console.
  3. Integrated a Visitor Management module for secure, streamlined data capture.
  4. Implemented centralized booking request workflows to ensure accuracy and timely confirmations.

Key Components / Integrations

Check-in & Booking – Customers can quickly check into products/packages and confirm bookings on-site.

Visitor Management Module – Captures, stores, and manages visitor details securely, reducing manual paperwork.

Admin Management – Provides facility managers with centralized control to monitor bookings, services, and approvals.

Booking Request Management – Real-time creation, updates, and confirmations of booking requests across facilities.

Dashboards & Reports – Admins track booking volumes, visitor data, and occupancy trends with visual insights.

Notifications & Alerts – Booking confirmations, cancellations, and reminders are automatically communicated.

Scalability – Framework designed to support additional facilities and service types as Al Forsan expands.

Accelerators / IP Used

Applied reusable patterns for booking workflows, visitor registration, and admin controls to accelerate development.

Tech Stack

Outcomes / Impact

  1. Reduced wait times through faster digital check-ins and bookings.
  2. Improved visibility and control for facility admins across multiple services.
  3. Streamlined visitor data management improved accuracy and security.
  4. Enhanced customer satisfaction with faster service delivery and transparency.

Before

  1. Manual check-in and booking processes at front desk.
  2. Facility operations managed individually without central oversight.
  3. Visitor details inconsistently recorded and hard to track.
  4. Booking requests processed slowly with frequent errors.

After

  1. Digital check-in and booking via tablet app.
  2. Centralized admin controls for multi-facility management.
  3. Visitor details securely captured and stored in one system.
  4. Faster, error-free booking confirmations and updates.

What’s Next

Future roadmap includes integrating payment gateways for seamless on-site transactions, analytics dashboards for visitor behavior insights, and multilingual support for a diverse customer base. Mobile extensions for customers and IoT-based check-ins (QR codes, kiosks) are planned to further elevate the front office experience.

Like to know more? Talk to our experts who worked on the project.

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