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Kobelco partnered with Impiger to create a modern website and AI-powered chatbot to enhance its digital presence and improve customer interactions. The solution provides instant access to brochures, product specifications, dealer information, and service contacts while addressing customer queries in real time. It also helps capture leads and measure satisfaction.
AI Chatbot – Provides instant answers to product-related queries and retrieves specifications by model number.
Brochure Access – Enables customers to download brochures without delays.
Dealer & Service Info – Offers verified sales and service contacts by location.
Lead Generation – Collects customer data and satisfaction feedback for sales teams.
Product Coverage – Supports queries related to excavators, cranes, demolition, and Chowa machinery.
Seamless Web UX – Responsive design ensures access across devices.
Impiger leveraged pre-built chatbot frameworks and lead capture modules, customizing them to Kobelco’s business needs. Reusable integrations shortened delivery time while ensuring scalability.
The website and chatbot streamlined Kobelco’s customer engagement, offering instant access to information and reducing dependency on manual processes. Query resolution became faster, brochures were always available, and dealer/service info was easier to retrieve. Lead generation workflows improved data capture, supporting sales and customer satisfaction.
Planned enhancements include multilingual chatbot support, deeper CRM integrations for seamless lead flow, and analytics dashboards to track customer engagement trends. AI-driven recommendations will be added to suggest relevant models and services, further enriching the customer experience and boosting conversion.
