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Privacy Policy

1. Our commitment to your privacy

Impiger Technologies Private Limited (“Impiger,” “we,” “us,” or “our”) is dedicated to protecting the privacy and security of the information entrusted to us. This Privacy Policy outlines our practices for collecting, using, maintaining, and disclosing information, particularly in our capacity as a service provider managing client data.

This policy applies to information we collect:

  • Through our websites (including impigertech.com).
  • In email, text, and other electronic messages between you and Impiger.
  • When you use our software products and services (the “Services”).

This policy is designed to be transparent about our data handling practices and our adherence to the principles of Confidentiality, Integrity, and Availability.

2. Information we collect and how we use it

  • Information You Provide to Us:
    This includes personal information you provide when you fill out forms on our website, request a demo, subscribe to our newsletter, or contact us. This may include your name, email address, phone number, and company information. We use this information to respond to your inquiries and provide you with information about our Services.
  • Client Data Processed on Behalf of Our Customers:
    As part of our Services, we process data that our clients (“Data Controllers”) submit to our platform (“Client Data”). In this capacity, Impiger acts as a “Data Processor.”
    • What We Process: Client Data may contain personal information about our clients’ employees, customers, or other individuals. We only process this data according to the instructions of our client, as outlined in our service agreements.
    • Our Role: We do not own, control, or direct the use of Client Data. Our clients are responsible for the legality, accuracy, and quality of the data they provide.
  • Automatically Collected Information:
    When you navigate our website, we may use automatic data collection technologies to collect certain information about your equipment and browsing actions, such as your IP address, browser type, and operating system. This helps us improve our website and deliver a better, more personalized service.

3. Our principles for data management

We manage all data, especially Client Data, according to these core principles:

  •  Confidentiality: We implement strict access controls and security protocols to ensure that Client Data is accessible only to authorized personnel for legitimate business purposes as defined by our clients. All employees are bound by confidentiality obligations.
  • Integrity: We employ technical and organizational measures to protect data from unauthorized alteration or destruction, ensuring its accuracy and reliability throughout its lifecycle.
  • Availability: Our infrastructure is designed for high availability to ensure that our clients can access their data when needed, supported by robust backup and disaster recovery plans.

4. Legal basis for processing and international compliance

  • General Data Protection Regulation (GDPR):
    For individuals in the European Economic Area (EEA), our processing of your personal information is justified on the following legal bases:
    • As a Data Controller: When you provide information directly to us (e.g., via our website), we process it based on your consent or our legitimate interest in responding to your requests.
    • As a Data Processor: When processing Client Data, our legal basis is the performance of a contract with our client (the Data Controller).
    • Data Transfers: Our Services are hosted in India. When we transfer personal data from the EEA to India, we ensure it is protected by appropriate safeguards. Your use of our Services constitutes your consent to this transfer.
  • India’s Digital Personal Data Protection Act (DPDPA):
    Impiger fully complies with the DPDPA. We commit to:
    • Processing personal data lawfully, for specified purposes, and with clear consent from the Data Principal.
    • Implementing reasonable security safeguards to prevent data breaches.
    • Upholding the rights of Data Principals to access, correct, and request the erasure of their data.

5. Data security and retention

We have implemented comprehensive security measures designed to secure your personal information and Client Data from accidental loss and from unauthorized access, use, alteration, and disclosure. These include encryption, firewalls, and secure socket layer (SSL) technology.

We retain personal information and Client Data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, or as instructed by our clients.

6. Disclosure of your information

We are committed to not selling or sharing your personal information with third parties for their marketing purposes. We may disclose information:

  • To Sub-processors: We may engage third-party companies and individuals to facilitate our Services (e.g., hosting providers). These sub-processors are bound by contractual obligations to keep information confidential and use it only for the purposes for which we disclose it to them.
  • For Legal Reasons: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Aggregated Data: We may disclose aggregated, anonymized information that does not identify any individual without restriction.

7. Your data protection rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

  • Right to Access: The right to request copies of your personal information.
  • Right to Rectification: The right to request that we correct any information you believe is inaccurate.
  • Right to Erasure: The right to request that we erase your personal information, under certain conditions.
  • Right to Restrict Processing: The right to request that we restrict the processing of your personal information, under certain conditions.
  • Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
    To exercise any of these rights, please contact us at the email address below. If your request pertains to Client Data, we will direct your inquiry to the relevant client (the Data Controller).

8. Third-party links

Our website may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer at: Email: venkatesh.perichiyappan@impigertech.com

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