80 percent of brands plan to use chatbots by 2020, according to a survey by Oracle. Another study by Ubisent found that 35 percent of consumers want to see more companies using chatbots. These statistics show a shift in the use of technology for the customer experience and user engagement.
Anyone can build a bot, but artificial intelligence takes bot-making to the next level. AI-powered chatbots are redefining the way brands interact and engage with their target audience. However, many companies are not deploying the potential features a chatbot is capable of. This is due to a lack of time and an unskilled workforce.
Learn how you can harness the latest innovative power of chatbots. Create a conversational strategy that learns from others, optimizes the right answers for when people need them most.
During this webinar, you will learn:
- Bot etiquette and the best practices in bot personas
- Overview of NLP and how you can capture those nuances we see in everyday chat