Do you think technology, branding or products/services contribute to your business’ success? Of course, they do, but only to a certain extent. Nevertheless, it’s the unrelenting customer support and experience that orchestrates your business’ success. No denying the fact that technology is revolutionizing and reshaping the business landscape, yet can’t produce thriving results, unless coupled with a brilliant customer experience.
Computing is undergoing the most remarkable transformation since the advent of the internet – the forefront of which is currently Artificial Intelligence. Moore’s law has been proven true for the last 50 years and the technology is getting closer and closer to reaching human-level cognition or Artificial General Intelligence (AGI) – a term coined by Nick Bostrom, an Oxford futurist