Tag: customer experience management problems

10
May

Top 5 Customer Experience Management Problems and Solution

Customer Experience Management, abbreviated as CEM, is a critical element for both online and brick-and-motor businesses. Nevertheless, online businesses have to emphasize more on persuading customers to upsell or cross-sell their products without breaking a sweat. But, CEM is never easy. It requires massive research, analysis and data to win customers and retain them.

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