Service management apps are the automated versions of the conventional customer care and can easily improve the company’s user engagement parameter. What are the issues that organizations face? Service provision and customer servicing are two very important elements that can either make or break the business operations. Several large companies with numerous service representatives face the issue of undivided attention.
An interesting challenge awaiting the retail industry is exploring its usage in enhancing customer engagement and subsequently experience. And, Augmented Reality (AR) is conferred as the best choice for improving the in-store and online customer engagement experience.