Extend personalized support to your customers with Impiger’s support ticket solution. The self-service mobile solution makes it easy for your customers to request help and track progress on issues.
If your product needs support or regular maintenance a support ticket system is crucial for customer satisfaction. Their continued patronage often depends on your ability to provide on-time, and quality support and maintenance for your products. With our solution:
- Users can book a maintenance request at a push of a button.
- Automatically generates a customer service ticket.
- The request is then assigned to service engineer or some support personnel.
- Once resolved, notifications are sent to the customer and the ticket is closed.
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- Get reports
- Build knowledge base
- Push notifications
- In-app calling
- Raise tickets instantly
- Track progress in real time
- Customizable workflows and SLAs
- Collect data to improve service