Overview

Extend personalized support to your customers with Impiger’s support ticket solution. The self-service mobile solution makes it easy for your customers to request help and track progress on issues.

If your product needs support or regular maintenance a support ticket system is crucial for customer satisfaction. Their continued patronage often depends on your ability to provide on-time, and quality support and maintenance for your products. With our solution:

  • Users can book a maintenance request at a push of a button.
  • Automatically generates a customer service ticket.
  • The request is then assigned to service engineer or some support personnel.
  • Once resolved, notifications are sent to the customer and the ticket is closed.

Get Free Demo

Solution Features

  • Get reports
  • Build knowledge base
  • Push notifications
  • In-app calling
  • Raise tickets instantly
  • Track progress in real time
  • Customizable workflows and SLAs
  • Collect data to improve service

Benefits

Solution Makes asking for help easy
Solution Empowers customers to help themselves
Solution Resolve issues faster
Solution Build better relationships
Solution Increases customer satisfaction
Solution Provide branded support experience
Let’s Talk