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Shefali Mathur

Automation can reduce the amount of time, the number of resources, and improve accuracy and quality of business and operational processes. Robotic Process Automation (RPA) replaces the human, manually intensive, paper-based and spreadsheet-driven processes with mobile and web applications. From this webinar, you can learn how other businesses across multiple industries have lowered costs, reduced resources, improved quality and customer satisfaction by automating a multitude of processes.

If you have any of these challenges, this webinar can help you:

Shefali Mathur
60 Minutes

According to Gartner, Chatbots will power 85% of all customer service interactions by the year 2020.

The challenge of managing customer engagement is more difficult than ever. Customers want to connect easily, quickly and get answers fast.

The demand for intelligent Self-Service applications are on the rise, with Customer Service departments undergoing a major overhaul to build automated, yet humanized Customer Experience using Artificial Intelligence and Machine Learning technologies.

AI and Chatbots are transforming the customer experience. Customers are ready for Chatbots, and the technology is here to take advantage of Chatbot’s potential and forever change how businesses engage.

Shefali Mathur

The Americans with Disabilities Act (ADA) web access guidelines which became a law in 1999 is a significant equal rights legislation that mandates all public and business websites be accessible to people with disabilities. If your website does not meet the ADA standards, your business is liable to be sued in a court of law and fined appropriately. Therefore, it is essential that your business website become ADA compliant immediately.

Shefali Mathur

Today’s prospects reward or punish companies based on a single experience. 50% of today’s customers are empowered and willing to move their investment to another product or service. Yesterday’s digital strategy was good for yesterday’s customer. It is important to understand what the latest digital engagement trends and strategies are and how to implement them to maximize the experience of today’s prospect or customer.

This webinar covers:

Shefali Mathur
60 Minutes

What would it mean to your business if it can get an entirely new sales channel that is automated and interactive?

What if the same technology can lower customer acquisition cost and learn to sell better by itself?

The most used applications on smartphones are no longer social media networks but messaging apps. As a result, text and voice interactions are the status quo mediums of communication. They are quickly replacing phone calls and emails for customer service.

Digital Transformation: Roadmap For Growing SMBs
Dileepan Selvaraj
Real-Time Experience Personalization
Dileepan Selvaraj

Businesses underwent many changes parallel to the growth of the internet and it continues to become more customer centric in the age of smartphones. The Internet as a platform was never designed for passive use – it is built for a shared experience.

A brand that attracts a large audience that wants to seek-out, remember, and share new experiences needs mass personalization in all their engagement channels. Moreover, many high-profile companies like Google, Apple, Facebook have already planted the seeds of expectations in your users by offering a multitude of personalized services. So there is an immediate and self-evident need to enhance user experience by taking into account users’ interests, preferences, and other relevant information.

Elements Of User Experience That Boost Trust In Brands
Dileepan Selvaraj

As human beings, the need to experience agreeable phenomenon is inherent within us. The degree of the ‘experience’ will form the pivotal component in determining if we choose to appreciate, repeat a particular experience, and recommend it to others.

Designing a website that enables a user to seek-out, remember, and share new experiences are key enablers for a successful business. The analysis of metrics like website traffic, on-page time, conversion rates, and social media shares indicate how much the user trusts the brand/product which in turn is influenced by the user experience.