80 percent of brands plan to use chatbots by 2020, according to a survey by Oracle. Another study by Ubisent found that 35 percent of consumers want to see more companies using chatbots. These statistics show a shift in the use of technology for the customer experience and user engagement.
Anyone can build a bot, but artificial intelligence takes bot-making to the next level. AI-powered chatbots are redefining the way brands interact and engage with their target audience. However, many companies are not deploying the potential features a chatbot is capable of. This is due to a lack of time and an unskilled workforce.
Watch this webinar to learn how you can harness the power of chatbots, and how to create a conversational strategy for your business.