We had another full house for our encore ‘Lunch & Learn’ session about ‘Chatbots for Customer Service’ at our office in Richardson, Texas. We had a great group of people. There were plenty of strong use cases for Chatbots across the board and some really good discussions about when it makes sense to deploy Chatbots in an organization. Even with all the diverse requirements, one thing was for sure, as a complement to human customer service, Chatbots combined with traditional support can help provide a level of service customers are demanding.
Hot technologies always seem to grow at a fast pace, but we’ve never seen anything grow like Chatbot implementations have in the last 12 months. There is one reason for this, Chatbots are filling a gap and they work, but you have to be smart in how you implement them.
We talked at length about how to evaluate use cases, how to get started and how to measure success. The day ended with a group of appreciative people that were happy they spent the time with us. We look forward to continuing these types of thought leadership session in the future.