A personalized and 24/7 customer service really matters and businesses across different industry verticals have started to realize this. Automation is topping the charts of most customer-centric companies; programs, tools, and technology related to this are echoing all over.
A widely recognized, celebrated and practiced solution that has revolutionized today’s customer service is AI-powered Chatbots. This forward-thinking solution has freed up the workforce from repetitive queries and business inquiries from 90% of customers and has enabled staff to concentrate on business growth and strategy.
A report from Grand View Research has disclosed that the market size of Chatbots is exploding and it is expected to soar further, across different business verticals, by 2025.
The need for chatbots
Making sure your customers feel heard and understood is critical for the success of any business. Despite the herculean efforts of humans to engage with users, it’s difficult to keep visitors engaged and satisfied 24/7, and this is a huge challenge for even the top brands.
Also, this makes your staff stay away from core business happenings, leading to disengagement. With chatbots, mitigating both these challenges and ensuring customer and employee engagement becomes easier.
Can the human workforce attend to customer queries 24/7/365 days? Do you think they can handle more than 100 customers at a time? Chatbots do. The bots can reply automatically to queries, engage with customers not only for micro-tasks but also for complex ones.
Augmenting the customer service operations by the human workforce with chatbots enables them to focus on their core business activities which rule out employee disengagement; at the same time, answering to customer queries instantly improves customer engagement.
Top reasons why every industry needs a chatbot
- Scaling up operations
- Taking a load off the customer support team
- Assistance in selecting a product from an identical list of products
- Improving the organizations’ efficiency
- Saving time and money
- Freeing up resources
Key benefits of using Chatbots for customer service
How Chatbots are improving customer service operations across industries
Customers looking for a product/service catalog don’t have to talk necessarily to a human, a chatbot can provide the required details in no time!
While regular bots can answer customer’s simple questions, powering chatbots with AI would enable them to answer complex questions, or even route the question to a human in the organization to offer a personalized experience for the user.
AI-enabled chatbots come in handy in scenarios where human-to-human interactions aren’t required.
Already chatbots are being used by ecommerce giants like Amazon for such purposes and many customers don’t even realize they’re interacting with a bot and not a human.
The Future of Chatbots
As of today, chatbots are helping businesses by extending support to humans and interacting with clients.
In the future chatbots will effortlessly handle customer questions independently without any human intervention; probably by 2025, they will be powered with self-learning abilities for offering heightened customer service, thanks to AI.
Chatbots are here to stay and in fact 70–80% of businesses have started to focus on this technology revolution to deliver amazing customer engagement.
Chatbots can interact with customers from different parts of the globe in their native languages and this again will bolster the engagement with visitors and take the business to the next level. So, chatbots are going to be utilized by almost all the industries, irrespective of the size.
Join the list of top brands utilizing chatbots and offering unparalleled customer service. Start improving your ROI by keeping your customers happy.
Want to know more about chatbots? Let’s talk.